KNOWLEDGE CAPABILITY AND KEY STAKEHOLDERS’ READINESS IN ERP IMPLEMENTATION SUCCESS
Business environment is always in uncertainty times. These are characterized by extraordinary competitive stresses and sophisticated customers who request innovative and rapid solutions. One of these technologies is enterprise resource planning (ERP). Although ERP systems can bring competitive advantage to organizations, the high failure rate is a major concern [1]. It is said that about 70% of ERP implementations fail to deliver anticipated benefits [2]. These present studies identify and examine the role of knowledge in the context of ERP system. There are two variables in this research, where knowledge capability as independent variables and key stakeholders’ readiness as moderating variable that impact to the success ofERP implementation. There are 46 respondents giving feedback to this online survey. Based on analysis, the relationship knowledge capability and ERP success having beta coefficient 0.37 and P-value While the result for key stakeholders’ readiness can moderate the relationship between knowledge capability and ERP success having beta coefficient = 0.04 and P-value = 0.39.
enterprise resource planning, knowledge capability, key stakeholders’